Background

ccs-logo

I joined the start of the digital transformation programme in the Crown Commercial Service (CCS), which is part of the cabinet office, as a user experience research consultant.    CCS, less than 2 years old, was made up of previous government procurement organisations and various teams thrown together.  They had 60 + systems which didn’t talk to each other.

By 2020, CCS will enable £18 billion in UK public sector spend on common goods and services through their commercial buying agreements – which cover everything from stationery to laptops to fleet to legal services to facilities management and contingent labour.  By centralising, aggregating and making this buying more efficient, CCS will save money for the customers and taxpayers.

Discovery

Research into complex government procurement processes in a huge landscape, with a lot of manual offline processes.  Methods included ethnographic research using video capture of users screens, workshops, process mapping and videos of end to end offline and online processes.  The biggest challenges for users lay in the gaps between systems.

Outputs

Personas, user stories, UI/UX prototypes, user journey maps/flows,‘as is’ and ‘to be’ diagrams, IA diagrams, infographics and research walls

User journey maps

user_journey_flow_map_v0_4

Personas

persona-prakash-procurement-lead

Strategy

ccs_strategy_3-keys-to-removing-waste

Documentation

mvp-diagram
sam-infographic-steps-to-publish-a-notice
sourcing_mvp
as_is_and_to_be_flow
as_is__and_to_be_flow-2
as_is_and_to_be_flow3
as_is_and_to_be_flow-4
as_is_process-flow
as-is-diagram-non-canonical-data
comparing-data-diagram
to-be-canonical-data
maggie-steps-to-extend-a-fw-infographic
bad_vs_good